Returns are simple at Deadbeat Customs:
- You can return new/unworn items only, for a refund within 30 days of purchase.
- All Returns must be shipped back to our primary location, please do not ship returns back to the manufacturer.
- Any return that does not include original packaging, shows signs of use...think helmets being worn, dirt, scuffing, parts being installed/ mounted, clothes that smell, have been washed, etc. will not be accepted.
- Buyer pays Return Shipping (you are refunded original purchase total).
Return Process With Deadbeat Customs Account:
If you created an account when you purchased your items from us then returning an item from Deadbeat Customs is simple. All you have to do is login to your account and view your completed orders. Within your completed orders you will see a large box marked "Return." Simply follow the steps after clicking the Return Box and your Return will be authorized.
Once your return is authorized please mail the item back to us to receive your refund.
Return Process If You Used Guest Checkout:
If you checked out using our Guest Checkout please mark your return package as "Return" and include your order number and full name inside the package. The return needs to be shipped back to our address in Tewksbury, Ma please do not ship the item back to the manufacturer.
Here is our address:
4 Box Car Blvd
Tewksbury, MA 01876
Please make sure your returned item is well packaged when sending it back to us. Any item that is damaged due to improper packaging when returning will not be accepted.
Refund will be given as money back by the way that you originally paid. If you paid with a debit card, then your debit card will be refunded. If you paid with Paypal, then you will be refunded in Paypal.
- If you would like to exchange the item you ordered please open a return request for the original item ordered and then order the correct size you wish.
- Once we receive the return your refund for the original item ordered will be refunded.